TERMS AND CONDITIONS

TERMS AND CONDITIONS

TERMS AND CONDITIONS

 

The terms and conditions mentioned herein apply to all services of Oasis Hotel Paros, which are available online, by e-mail, or by telephone. By accessing, browsing, and using our website and/or our services, you accept and confirm that you have read, understood, and agree to the terms and conditions set out below (including the privacy statement). The hotel’s website, its content, and structure are owned, operated, and provided by Oasis Hotel Paros, and are provided solely for your personal, non-commercial use, subject to the terms and conditions set out below.

 

RESERVATIONS / ROOM AVAILABILITY

Rates are in euros, per room, per night, unless otherwise agreed in advance (e.g., in the case of groups).

Prices include all legal taxes, except the accommodation tax (€0,50 per night, per room) which is payable before departure. 

Prices do not include meals.

Wireless internet access is free of charge.

Rooms are available from 15:00 to 24:00.

In case of arrival after 18:00, the hotel expects notification.

Check-out time from the rooms is at 11:00. Departure until 18:00 is possible at an extra charge and subject to availability.

A specific room cannot be booked unless explicitly stated in the booking confirmation. The customer can book a specific room type from a list of specific room types as shown on the official website of Oasis Hotel Paros.

Smoking is strictly prohibited inside all areas of the hotel, including all rooms.

Pets are allowed under certain conditions and always upon request.

The hotel has no private parking. Free municipal parking is available nearby the hotel.

 

BOOKING POLICY

To complete a flexible rate reservation (standard rate), either a valid credit card guarantee or a deposit of 30% of the total cost or at least an amount equal to the cost of one night’s stay, whichever is greater, may be required. Initially, a pre-booking is sent, which contains all the details of the reservation, the procedure for the deposit, the time frame for its payment, and the cancellation policy. Then, after the prepayment is paid, a final booking confirmation e-mail is sent.

The reservation is considered confirmed after the hotel sends the final confirmation e-mail.

Rooms whose reservation has not been secured with a deposit will remain available, unless otherwise agreed, until 18:00 in the afternoon of the arrival date.

For non-refundable rate reservations, a prepayment is requested to complete the reservation, which is non-refundable in case of cancellation or no-show.

 

PAYMENT POLICY

Payments can be made either by bank transfer or by credit or debit card (Visa, Mastercard, American Express, Diners), within seven working days of making the reservation.

Final confirmation of the reservation will be provided after payment of the deposit.

In case of non-payment of the deposit, the hotel reserves the right to cancel the reservation without notice.

Upon arrival, accommodation and/or other services provided during the stay of the client will be paid immediately or charged to the bill of each room. Payment can be made either in cash (depending on the amount and the applicable legislation) or by credit/debit card or bank transfer. The client must pay in full the bills for each room for which he/she has booked before departure. The hotel must provide the customer with the relevant document detailing the respective charges.

 

CANCELLATION / NO-SHOW / EARLY DEPARTURE POLICY

In case of a no-show or unscheduled departure, the total cost of the reservation will be charged.

Changes to the dates of confirmed bookings are subject to prior arrangement and are subject to hotel availability.

The deposit is fully refundable on cancellations made before the number of days notified in the pre-booking. The number of days, may be 7, 14, or 21 days prior to arrival, depending on the time period and the applicable policy, unless otherwise agreed (e.g., in case of bulk bookings). In case of cancellations made less than the aforementioned agreed days prior to arrival, 50% of the total cost of the reservation will be charged.  

 

ARRIVAL AT THE HOTEL

Upon arrival at the hotel, an official identification document (ID card or passport) is required for each resident, as well as the completion of the registration form. This procedure can also be done in advance online (web-check). The validity of the registration form is the same whether it is completed by hand or online. The customer must read the registration form carefully and sign it.

 

LOST PROPERTY

In case of finding forgotten items of clients after their departure, they are kept for 1 month from the date of their discovery. The customer must inform the reception immediately. After that, the hotel will arrange for their shipment and the shipping costs will be borne by the customer. The hotel is not obliged to inform the customer in case of finding forgotten items. If the hotel does not receive such notification within 1 month from the date of the customer’s departure, the hotel is under no obligation to return them, as the policy of rejection applies.

 

STOLEN ITEMS, VALUABLES & OTHER PROPERTY

The hotel is not responsible in the event of theft of items or valuables belonging to guests. It is the responsibility of the guests to protect their property and they are encouraged to lock their rooms throughout their absence. For the convenience of guests, the hotel also provides a central safe in a guarded area. In the event of theft, guests are required to inform the hotel reception immediately so that the police can be notified as soon as possible.

 

MATERIAL DAMAGE TO THE HOTEL

Guests are responsible for any damage caused to the hotel room, clothing, furniture, or equipment, or to the hotel unit due to any act or omission caused by them or their guests. In this case, the client shall be liable for the damages jointly with the guests and their invitees. If property damage is found after the guests’ departure, the hotel reserves the right to charge the customer’s credit or debit card. In this case, the hotel reserves the right to charge the customer with the cost of replacing any items damaged or removed by the customer, guests, or invitees without the hotel’s consent. The charge will be the full amount for the replacement of the lost or damaged item, clothing, furniture, or equipment.

 

OBLIGATIONS OF THE HOTEL

The hotel is responsible for providing accommodation services to its guests as stated on its website and in the booking confirmation, with due diligence and professionalism. The hotel applies a strict and high-quality health and safety policy, especially in relation to food and drink available in the hotel. Oasis Hotel Paros complies with all mandatory provisions of the regulations and legislation on health and safety in Greece. In addition, we adopt all appropriate practices and obtain certifications so that our guests feel comfortable and safe in the hotel and in our restaurants, and enjoy high-quality services.

 

MEDICAL COVERAGE

Oasis Hotel Paros cooperates with an external medical & diagnostic center. In case of injury, illness, or need for medical attention, our guests can notify the hotel reception immediately, so that we can request assistance from our external partners. The hotel is not responsible for the services or charges of outside hospitals or doctors, which guests must pay directly as they are not included in our charges.

 

VISITOR OBLIGATIONS

Guests should behave properly during their stay at Oasis Hotel Paros, and respect other guests, staff, and the hotel’s operating regulations. The hotel reserves the right to deny access to the premises, or rooms to guests who do not comply with the aforementioned regulations, as well as to those who do not follow proper hygiene standards or have consumed quantities of alcohol that lead to inappropriate behavior. In the event of death, injury, or other damage for which specific guests are responsible, the hotel may provide their personal information to the police to initiate relevant prosecution proceedings. They will be responsible for compensating the hotel and will waive any liability of the hotel against claims and actions of third parties or employees caused by their actions.

It is not permitted to sublet the room provided by the hotel or to provide accommodation in that room to third parties. Upon arrival, the client is obliged to state the exact number of guests who will stay in the rooms for which a reservation has been made. No additional guests are allowed unless approved by the hotel, with the corresponding additional charges.

 

Should there be any special requests or complaints, we encourage you to inform the reception desk directly during your stay. In all cases, and where possible, every effort will be made to resolve the matter. 

 

PROTECTION OF PERSONAL DATA

OASIS PAROS IKE informs you that it processes and keeps a record of personal data, in particular data included in the registration form and data concerning the consumption of goods and/or services, method/means of payment (credit cards, debit cards, etc.) and image data (closed-circuit television in the hotel’s public areas). These data are collected and processed for the purposes of service during the stay, the provision of additional services, the management of extraordinary events (possibility of information), statistical processing, invoicing of services provided, protection of persons and goods, as well as for the purposes of customer satisfaction research and the implementation of promotional activities.

Your personal data are kept and processed exclusively for these purposes and for the time strictly necessary to serve the above purposes. The personal data will then be deleted unless the processing is necessary to comply with a legal obligation or to establish, exercise, or defend a right in a court of law.

Your personal data will not be transmitted, communicated, or made available in any way to third parties, except where necessary for the purpose of complying with a legal obligation.

In accordance with the General Data Protection Regulation 679/2016/EU, you have the right to information, the right to access, the right to rectification, the right to erasure, the right to restriction of processing, the right to data portability, the right to object to the processing of your personal data, including the right to object to automated decision-making and profiling, and the right to lodge a complaint with the Data Protection Authority.

If you wish to withdraw your consent, exercise your rights or if you have any questions in general regarding the protection of your personal data, you can address your request by contacting us at: paroshoteloasis@gmail.com